Version 1.3.0 (Major Release)
Please note that with the release of version 1.3.0, there have been updates to the Terms of Service. We recommend reviewing the updated Terms and conditions to ensure compliance with the latest policies and guidelines.
Summary
Introduced the proprietary "Reflective" feature to provide more comprehensive, context-aware answers to complex IT queries. This feature dynamically pulls from multiple knowledge sources to ensure all relevant information is considered, offering alternative solutions and refining responses for deeper, more accurate insights.
What changed
New Features
- Reflection (In-Preview).
- Topic Override.
Improvements
- Enhanced Performance.
- Improved Authentication Notifications.
- Automatic Question Saving on Logout.
- Autofill URL Path.
- Improved Categorisation.
- Expanded Knowledge Base.
UI Enhancements
- Topic Selection List.
- General Improvements.
Bug Fixes
- Topic Suggestions.
- Minor Fixes.
Customer impact
- Customers get the release improvements without needing to understand internal implementation details.
- Administrators should review any changed features, billing, security, or integration behaviour that applies to their organisation.
- Existing links, exports, and user workflows should continue to be validated through normal tenant processes.
Next steps
- Review the changes that apply to your organisation.
- Tell users about any visible workflow or interface changes.
- Contact support if a released feature does not behave as expected.