Version 2.3.0 (Major Release)

Summary

This release note highlights the customer-facing changes for Version 2.3.0 (Major Release). Review the sections below to understand what changed and whether any action is required.

What changed

Highlights

• Agent Mode with AI workflows, scheduling, and automation.
• Regional storage options for UK, EU, and US with tenant-aware routing.
• Multi-model selection and compare runs to pick the best response.
• Draw.io integration for chat-based diagram creation, inline preview, and iterative updates.
• SIEM integration and EtherInsights context support.
• Memory feature for personalized assistance.

Agent Mode & Workflows

• Workflow builder with multi-step automation and attachments.
• Scheduling, run history, and output caching for repeatable tasks.

AI & Model Experience

• Multi-model compare with "Use this" selection.
• Multi-modal support for files and images.
• Diff Mode for comparing document revisions and improvements.

Integrations & ITSM

• Draw.io integration with XML-first diagram generation, Update diagram in chat, and Edit and sync back support.
• EtherAssist hosted Draw.io URL mode with managed hosted endpoints, plus public/custom URL options.
• Managed Draw.io deployment support for hosted diagram editing.
• Draw.io chat flow updated to keep edits on the same diagram context (no duplicate stacked previews when a diagram is revised).
• Draw.io generation and edit flow hardened to preserve XML for reliable style/layout changes across follow-up prompts.
• Draw.io deployment reliability improved for hosted editing environments.

Usage & Dashboards

• Graphical charts for usage and compliance dashboards.
• Improved usage reporting with billing-aligned reset windows and topic usage views.

Data Residency & Regions

• Regional data storage selection (UK, EU, US).
• Region migration guardrails and diagnostics.

Compliance & Security

• Improved redaction for sensitive content in documents and conversations.
• Content filtering to control topics and block web URLs in web search.
• Admin controls for topic visibility and compliance template enforcement.

Partner Portal

• MSP audit log, impersonation, and billing/usage improvements.
• Cleaner tenant management workflows.

Voice & Accessibility

• Dictation input improvements.
• Read-aloud controls for responses.

Billing & Terms

• Pricing updates and Terms & Conditions changes to support new features.

Fixes & Quality

• Improved DOCX/PDF exports and diagram rendering.
• UI polish and stability improvements across web and Teams experiences.

Customer impact

• Customers get the release improvements without needing to understand internal implementation details.
• Administrators should review any changed features, billing, security, or integration behaviour that applies to their organisation.
• Existing links, exports, and user workflows should continue to be validated through normal tenant processes.

Next steps

• Review the changes that apply to your organisation.
• Tell users about any visible workflow or interface changes.
• Contact support if a released feature does not behave as expected.