Service health
Use service health information to understand whether an issue is local to your account, your organisation, or part of a wider EtherAssist service event.
Before you begin
- Sign in with an account that has access to this area.
- Confirm the organisation, tenant, or source material you need to work with.
- Keep customer data, secrets, and screenshots within your organisation's handling policy.
Prerequisites
- The time and timezone of the issue.
- Affected users, organisation, and feature.
- Any customer-safe error message or screenshot.
Check service health
EtherAssist maintains a service status page for current availability, scheduled maintenance, and recent incident history.
View the EtherAssist service status dashboard
Check service health when
- Sign-in fails for multiple users.
- Chat, Agent Mode, exports, or integrations stop responding.
- A connected service such as Teams or a browser extension behaves unexpectedly.
- Scheduled tasks do not run as expected.
Before raising a ticket
- Check the service status page.
- Confirm whether the issue affects one user, one organisation, or multiple users.
- Reproduce in another browser or account when practical.
- Record the exact time, feature, and error message.
- Remove secrets or unrelated personal data before sending support notes.
Expected result
You can distinguish a local access or browser issue from a wider service event and provide support with useful, safe triage information.
Tips
- Keep names, prompts, and configuration values specific to the task you are performing.
- Check role, subscription, region, and tenant policy when a feature is not visible.
Troubleshooting
| Issue | What to do |
|---|---|
| Status page shows an active incident | Follow the incident updates and avoid repeating risky actions until service is restored. |
| Only one user is affected | Check account access, browser state, and sign-out/sign-in before escalating. |
| A scheduled task did not run | Capture the schedule, expected run time, and affected task before contacting support. |