Getting started FAQ
Use this FAQ for quick answers to common EtherAssist onboarding, access, subscription, and support questions.
Before you begin
- Confirm which organisation and sign-in account the question relates to.
- Check whether the question is about access, subscription, product use, or support.
- Use the linked task article when the answer needs step-by-step action.
Account and access
What is EtherAssist?
EtherAssist is an AI assistant for IT, operations, and compliance teams. It supports technical Q&A, document generation, diagrams, scripts, reusable templates, document-grounded answers, and controlled integrations.
How do I sign in?
- Open the EtherAssist sign-in page.
- Choose Microsoft or Google sign-in.
- Complete any organisation consent or multi-factor prompts.
- Confirm you reached the expected organisation.
Why can I not see admin pages?
Admin pages appear only for users with administrator roles. Ask an organisation administrator to confirm your role.
Subscription and billing
How do I subscribe?
You can subscribe directly, through Azure Marketplace, or through an organisation invitation depending on your commercial route.
Can I use Azure Marketplace billing?
Yes. Use the Azure Marketplace subscription flow when your organisation wants billing through Azure.
Where do I manage billing details?
Use the Subscription page in EtherAssist for product subscription details. Use Azure Marketplace for marketplace-managed SaaS subscription actions.
Product use
Which tasks should I start with?
Start with chat for one-off questions, templates for repeated prompts, Document Manager for reusable source files, and Agent tasks or workflows for longer repeatable work.
Can EtherAssist help with PowerShell?
Yes. Provide the target platform, required modules, expected input, and output format. Review and test generated scripts before production use.
Can EtherAssist use my documents?
Yes. Upload approved files to Document Manager or attach files to a specific chat, template, or task. Keep files focused and customer-safe.
Use the FAQ
- Identify whether the question is about access, subscription, product use, or support.
- Review the matching FAQ section before changing user roles, billing, or tenant settings.
- Open the linked task article when the answer points to a guided workflow.
- Capture the user's organisation, role, subscription route, and safe error text before escalating unresolved issues.
Troubleshooting
| Issue | What to check |
|---|---|
| I am in the wrong organisation | Sign out and sign in with the identity used for the invitation or subscription. |
| I cannot access a feature | Confirm your role, subscription, and tenant policy. |
| Responses are slower than expected | Check service health and try a shorter prompt or a faster model. |
| A generated answer looks wrong | Ask for sources, provide clearer context, or regenerate with a more specific output format. |