EtherAssist
  • Administration
  • Agent mode
  • Integrations
  • Getting Started
  • Models and AI
  • Partner portal
  • Security & Compliance
  • Settings
  • Support
  • Supported topics
  • Tools
  • Using EtherAssist
  • Windows 11 readiness
  • PowerShell
  • Release Notes

Using the Document Manager

Use Document Manager documents in templates and chat when EtherAssist needs approved source material. This guide covers the two common attachment paths.

Annotated chat composer highlighting attachment controls

The numbered pins show the attachment controls on the chat composer.

PinAreaUse it to
1Image attachmentAttach an image to the conversation when the answer needs visual context.
2Document attachmentOpen the Document Manager picker and select an approved file.
3Composer textareaDescribe how EtherAssist should use the attachment in the answer.

Before you begin

  • Upload the document to Document Manager first.
  • Confirm the document is current and approved for use.
  • Know whether the document should support a template or a one-off question.
  • Remove sensitive data that is not needed for the task.

Attach a document to a template

  1. Open Templates.
  2. Create a new template or edit an existing template.
  3. Choose the document attachment option.
  4. Select the approved document.
  5. Save the template.
  6. Test the template with a safe example.

Expected result: future uses of the template include the selected source document.

Attach a document to a question

  1. Open chat.
  2. Select the document attachment action (pin 2).
  3. Choose the document from Document Manager.
  4. Ask a question that states how the document should be used.
  5. Confirm the attachment is visible before sending.

Choose the right attachment path

NeedUseResult
Reuse the same approved source across repeated promptsAttach the document to a templateEvery generated response from that template uses the same source document.
Ask a one-off question about a fileAttach the document directly to chatThe current conversation can use the selected source without changing a reusable template.
Keep answers easy to verifyName the document and expected section in the promptEtherAssist can focus on the correct source and return clearer references.

Tips

  • Name the document in the prompt if multiple files are attached.
  • Ask for section references when the answer must be easy to verify.
  • Keep reusable documents up to date to avoid stale answers.
  • Use templates when the same document is used repeatedly.

Troubleshooting

IssueWhat to check
Document is not selectableConfirm upload status, permissions, and organisation context.
Answer ignores the documentAsk EtherAssist to use the named document explicitly.
Template output is staleUpdate or replace the attached document.
Attachment is too broadSplit the source into smaller focused files.

Next steps