Use EtherAssist effectively

Use this guide to ask better questions, attach the right context, review answers, and turn useful responses into reusable work.

See Product orientation for a full tour of the workspace layout shown above. This article focuses on the prompt-and-response workflow inside it.

Before you begin

• Know the outcome you need: answer, checklist, script, policy, diagram, table, or export.
• Remove secrets and unnecessary customer data.
• Choose a model based on task depth.
• Attach only the files needed for the answer.

Write a clear prompt

1. State the task in the first sentence.
2. Add the audience and output format.
3. Include constraints, such as platform, version, region, or compliance framework.
4. Add relevant error text or source excerpts.
5. Ask for assumptions or uncertainties when accuracy matters.

Example:

Create a customer-safe troubleshooting checklist for this Windows Autopilot error. Include likely causes, checks, remediation steps, and when to escalate.

Use feedback and refinement

1. Review the answer against your prompt.
2. Use feedback controls when the answer is incorrect or incomplete.
3. Ask a focused follow-up instead of restarting the conversation.
4. Export or share only after review.

Create communication drafts

1. State the recipient and tone.
2. Provide the technical facts that must be included.
3. Ask EtherAssist to keep the wording customer-safe.
4. Translate only after the source message is correct.

Generate documents

1. State the document type and audience.
2. Include required sections and constraints.
3. Ask for Markdown, DOCX-ready structure, or another supported format.
4. Review the draft with the accountable owner.
5. Export the final version.

Troubleshooting

Next steps

• Creating diagrams
• Templates
• Sharing conversations