Topics

Topics help EtherAssist tailor responses for specialist areas such as Microsoft 365, Entra, Intune, Azure, Windows, PowerShell, application packaging, VDI, ISO standards, Cyber Essentials, and general IT troubleshooting.

Before you begin

• Confirm the topic is visible in your account.
• Use General when specialist grounding is not required.
• Use Auto when EtherAssist should choose from the topics visible to you.
• Use Topics when the request depends on product-specific or framework-specific guidance.

Topic modes

Use Auto when the request is clear but the best topic is not obvious. Use Topics when you know the product, platform, or compliance framework that should ground the answer.

Step 1: Choose a topic for a request

1. Open Chat.
2. Select Auto when EtherAssist should choose the topic.
3. Select Topics when you want to choose the product or framework yourself.
4. Choose a specific topic if you know the product, platform, or framework.
5. Attach relevant files if the answer should use your organisation's content.
6. Send the request.

Expected result: EtherAssist answers using the selected or routed topic where tenant policy allows it.

Examples

Administrator controls

Administrators can hide topics, restrict automatic topic routing, and limit which topic sources are available. If a topic is not visible, contact your administrator.

Tips

• Choose the narrowest topic that fits the request.
• If the answer seems generic, ask EtherAssist to retry using a named topic.
• For compliance outputs, state whether you need a draft policy, evidence checklist, procedure, or control mapping.
• For Microsoft cloud questions, include the workload, portal area, and intended audience.

Next steps

• Topics & Templates settings
• Models and AI capabilities
• Supported topics
• Use EtherAssist

Troubleshooting