User token quota
User token quota controls help administrators limit usage for individual users where the organisation uses metered or quota-based controls.
Before you begin
- Sign in with an administrator account.
- Review current usage before changing a quota.
- Confirm whether the organisation uses metered or quota-based controls.
When to use quotas
- Control costs for trial or pilot users.
- Set lower limits for occasional users.
- Increase limits for power users or service desk teams.
- Investigate unexpected usage before changing a plan.
Configure a quota
- Open Administration.
- Go to Manage Users.
- Select the user.
- Set the usage limit.
- Save and monitor reporting.
Expected result: the user's quota is updated and reflected in future usage checks.
Review quota impact
Use Usage Reporting to understand trends before changing quotas. If a user hits a limit unexpectedly, review their role, workload, and model usage.
Tips
- Tell the user when a quota change may affect current work.
- Use Usage Reporting to compare the user's need with their current limit.
- Increase limits for roles that regularly generate longer documents or run workflows.
Troubleshooting
| Issue | What to check |
|---|---|
| User reached a limit unexpectedly | Review model usage, recent workflows, and whether the quota is too low for the role. |
| Quota change is not visible | Ask the user to refresh or sign out and back in. |
| Costs are still rising | Review other users, workflow usage, and subscription plan settings. |