Partner audit log
The partner audit log helps partners and support teams review activity across authorised partner and customer organisations.
Before you begin
- Sign in with a partner role that can view audit activity.
- Confirm the partner or customer organisation you need to review.
- Treat exports as sensitive because they can contain user, customer, and organisation information.
Typical events
- Customer or child partner creation.
- User invitations and role changes.
- Impersonation or support access events where recorded.
- Billing and subscription management actions.
- Organisation detail updates.
Export guidance
- Open Partner Portal → Audit log.
- Select the relevant partner or customer context.
- Filter by date, user, customer, or event type where available.
- Review the matching events.
- Export only the records required for authorised support, compliance, or finance review.
Expected result: the exported evidence is scoped to the selected partner or customer context.
Tips
- Use tenant audit logs for customer-internal activity and partner audit logs for channel-management events.
- Keep exports within authorised support, compliance, or finance channels.
Troubleshooting
| Issue | What to check |
|---|---|
| Expected event is missing | Confirm the date range, hierarchy context, and whether the event belongs in the tenant audit log. |
| Export includes too many customers | Filter to the required customer or partner before exporting. |
| User cannot view the page | Confirm the user's partner role and ask them to sign out and back in after a recent role change. |