Troubleshooting tools overview
EtherAssist includes defensive tools for scoped IT troubleshooting. Use them to inspect assets you own, administer, or have permission to test.
Before you begin
- Confirm the target domain, host, port, URL, or CVE is in scope for your work.
- Check that your role or subscription includes access to Actions and the required tool.
- Keep each request narrow and specific.
- Treat tool output as diagnostic evidence, not a complete security assessment.
Available tools
| Tool | Use it for |
|---|---|
| SSL certificate check | Review certificate validity, expiry, issuer, and common TLS details. |
| DNS check | Inspect DNS records for a domain. |
| Website or HTTP check | Review basic HTTP response and availability information for a single URL. |
| Email domain check | Check common email-domain posture signals such as MX, SPF, DKIM, and DMARC where available. |
| Domain registration lookup | Review public registration/RDAP/WHOIS-style information for a domain. |
| TCP port check | Test whether a specific TCP host and port is reachable. |
| CVE search | Look up vulnerability information for a named CVE or product query. |
Use tools safely
- Check only domains, hosts, IP addresses, and systems you own or are authorised to assess.
- Keep requests scoped to a single target or a small troubleshooting case.
- Do not use these tools for broad scanning, credential attacks, exploit attempts, or unauthorised reconnaissance.
- Treat results as diagnostic evidence, not a complete security assessment.
Run a tool check
- Open chat or a supported workflow.
- Enable Actions if required.
- Ask for one tool check against one authorised target.
- Review the returned evidence, warnings, and suggested next steps.
- Save only customer-safe results into tickets, reports, or documentation.
Next steps
Tips
- Start with the default recommendation, then adjust only when the task requires a different tools option.
- Confirm feature availability against your subscription and tenant policy before documenting a workflow for users.
- Use screenshots and examples as orientation aids; exact labels can vary slightly as EtherAssist is updated.
Troubleshooting
| Issue | What to try |
|---|---|
| Tool is unavailable | Confirm Actions are enabled and your plan includes the tool. |
| Target fails validation | Use a hostname, domain, URL, CVE ID, or host/port format supported by the selected tool. |
| Result is inconclusive | Run a narrower check and compare with the source system. |
| Output is not customer-safe | Remove secrets, internal hostnames, and unrelated personal data before sharing. |